This page (including the documents referred to) constitutes royal-flamingo-casino.com web pages Terms and Conditions, and every individual, person or registered user using the site must accept these T&C without exception. Please make sure that you read through these T&C completely and carefully before you start using the Website because we assume that everyone using the Website has read the whole content of the T&C and agrees with them. In any case you do not accept these T&C in their entirety you should not use or continue using the Website.
In these Terms and Conditions, unless the context otherwise requires:
”Royal Flamingo Casino” means the company Platypus B.V., a company registered in the Commercial Register of Curaçao with number 136428.
”User” Means yourself or any person who after reading these Terms and Conditions agrees, registers or uses the website in any way. Registration will be deemed to be use of the Website.
”Website” means the URL royal-flamingo-casino.com and other related URLs which are owned, maintained and operated by Playpearls Ltd, under licence from and through an agreement with Platypus B.V.
”Account” means the Royal Flamingo Casino account opened during the registration procedure by the User and used to participate in the Games.
”Registration” means the completion of the registration procedure by the User with Royal Flamingo Casino.
”Games” means all the games provided by Royal Flamingo Casino and games that may time to time become available on the Website.
”Login Details” means the username and password of the User necessary for the User to gain access to his Account and to the Games.
“Available Balance” means the amount of credit available in the Account, to be used by the User for Games.
”Balance Available for Withdrawal” shall mean the Available Balance, in part or in whole, that is available for withdrawal by the User.
1.1These Terms and Conditions constitute a binding agreement between Royal Flamingo Casino and the User as soon as the User ticks the ”ACCEPT” checkbox. By doing so, the User signifies that he has read and accepted these Terms and Conditions in their entirety before finishing the registration procedure.
1.2The Website is owned, maintained and operated by PlayPearls Ltd,, registered with the Registry of Companies at the Malta Financial Services Authority with number C-57907, and domiciled at 22/11, Vincenti Buildings, Strait Street, Valletta VLT 1432, Malta, under licence from and through an agreement with Platypus B.V., a company offering igaming services and solutions, registered in the Commercial Register of Curaçao with number 136428, regulated by the Curaçao e-Gaming Licensing Authority and duly licensed through a sublicence granted on 11 August 2015 by Curaçao Interactive Licensing N.V pursuant to Master Gaming Licence #5536/JAZ.
1.3The User accepts that Terms and Conditions may be updated by us time to time and agrees with possible changes. If the User does not read and accept the Terms and Conditions entirety he should not use or continue using the Website.
1.4If there is significant changes to these Terms and Conditions, then Royal Flamingo Casino shall notify the User of such changes for example placing of a notice on a prominent position on the Website. Royal Flamingo Casino reserves the right to add, remove and amend Games and their respective rules from the Website at its own discretion. It is sole responsibility of the User to ensure that he is aware of the amendments. Continued use of the Website following any changes to the Terms and Conditions will be deemed to be an acceptance of the Terms and Conditions as amended.
1.5Maintaining the Account with Royal Flamingo Casino, rules and explanations for participating in any of the Games and other important information is provided in separate links on the Website and are incorporated into these Terms and Conditions by reference.
1.6These Terms and Conditions are published in a number of languages only for information purposes and ease of access by players. Royal Flamingo Casino and the User agree that in the case of any dispute between the English language version of the Terms and Conditions and versions in any other language, the English language version shall prevail.
2.1By accepting these Terms and Conditions the User hereby declares and warrants that:
2.2The User convince that all information provided to Royal Flamingo Casino during the term of validity of this agreement is complete, true and correct, and that the User shall immediately notify Royal Flamingo Casino of any change of such information.
2.3Royal Flamingo Casino takes no responsibility if the User loses whole or part of the money deposited into the Account and the User understands this risk.
2.4It is the Users sole responsibility to know whether online gambling is legal in his country of residence.
2.5The User is solely responsible for reporting, accounting and paying any taxes applicable under relevant laws for any winnings that the user receives from Royal Flamingo Casino.
2.6The User shall only use credit and debit cards and other financial instruments that are valid and that lawfully belong to the User.
2.7All the Games, software and content of the Website that Royal Flamingo Casino makes available to the User is owned by Royal Flamingo Casino or other Third Parties and is protected by copyright.
2.8The User may only use content of Royal Flamingo Casino Website for his own personal, recreational uses in accordance with all rules, Terms and Conditions hereby established and in accordance with all applicable laws, rules and regulations.
2.9The User shall use courteous manners, all rude and inappropriate language is prohibited.
2.10It is the User's sole responsibility to print these Terms and Conditions and all transactions effected in relation to the use of the Website and to keep them in an easily accessible and safe place.
2.11Royal Flamingo Casino takes no responsibility if the Website and links does not work properly. The User agrees that he is using the Games and the services Royal Flamingo Casino Website provides at his own risk. Royal Flamingo Casino shall not be liable for any amount exceeding the funds deposited by the User and shall not be liable for any indirect or consequential losses including loss of profits or winnings.
2.12Royal Flamingo Casino and its employees do not guarantee that the Website is and works flawless, or the Website and the Games included on the Website will be accessible without interruptions. Royal Flamingo Casino does not guarantee that the Website is fit for their purpose. The User accepts that Royal Flamingo Casino, its employees and business partners are not responsible in any case for any cost, loss, expenses, damage, consequential, incidental or otherwise, arising in relation to the User's use of the Website or participation in the Games.
2.13Any person or User may at their own discretion choose to exclude themselves from playing any Games on the Website. The User need to contact by sending an email on email@example.com and indicate that he wants to stop playing on Royal Flamingo Casino Website.
2.14Any Player found to be using any form of computer aid in their betting (such as bots and other automated processes) will be banned play in the casino and their accounts blocked permanently. The Player should not play on the same game across multiple websites of the same live table feed at the same time, should not use computer aids, mathematical equations or betting systems to play. Using any combination of these will lead player account to be blocked and funds to be frozen. Royal Flamingo Casino will reserve right to notify authorities in all cases.
3.1Royal Flamingo Casino receives deposits, manages funds and/or accomplishes withdrawals. Royal Flamingo Casino manages the Account completely and calculates available funds, pending funds as well the amount of the winnings. These amounts are considered as final and are not subject to any dispute. Royal Flamingo Casino uses dedicated reputable external Payment Solution Providers to act, receive and pay funds on behalf of Royal Flamingo Casino, with access to these services being processed by Playpearls Ltd. When providing access to online trading services via royal-flamingo-casino.com, PlayPearls Ltd. undertakes to act honestly, fairly and professionally in accordance with the best interests of clients. Subject to the T&C, any relevant liability towards clients in this regard, subject to this having been duly established under law, shall fully rest with PlayPearls Ltd.
3.2Registration to the Royal Flamingo Casino Website needs to be accomplished using the website royal-flamingo-casino.com/sign-up. The User need to be registered to the Royal Flamingo Casino Website in order to participate in any of Games for real money. A request to open an Account is made by filling up the Royal Flamingo Casino own registration form which can be found at the registration website indicated above. Royal Flamingo Casino reserves the right to refuse to register or to open an Account for the User at its sole discretion.
3.3During the registration procedure the User must fill up all mandatory information requested into the registration form so the information provided is true, complete and correct. The User has sole responsibility to ensure that the registration information he provides is true, complete and correct and the User hereby warrants to Royal Flamingo Casino that the information provided is true, complete and correct.
3.4Royal Flamingo Casino reserves the right to perform verification procedures, whether itself or through third parties. If Royal Flamingo Casino founds out that the information provided contains false or misleading information an Account may be blocked or closed permanently. Royal Flamingo Casino reserves the right to request the User to produce official documents to prove his identity. Royal Flamingo Casino also reserves the right to request for address verification by asking for copies of bank statements, utility bills or any other document Royal Flamingo Casino considers fit. If the User refuses, does not produce or we haven't receive any such documents requested in, Royal Flamingo Casino will be entitled to block the Users account or possible close it permanently.
3.5During the registration process the User will have to choose his Login Details for login into the Website. The User has sole responsibility to ensure that the Login Details are protected and kept securely. The Login Details are personal and the User must not disclose his Login Details to anyone. If the Login Details has been exposed to third parties, whether intentional, negligent or accidental, Royal Flamingo Casino is not responsible for any abuse or misuse of an account by third parties.
3.6Royal Flamingo Casino is not responsible of the confidentiality of Login Details but it is sole responsibility of the User. Any actions implemented using the Login Details of the User will be considered as being implemented by the User and any liability arising from such use shall be strictly of the User. The Account is individual and the User has complete responsibility for Account obligations and also entitled to all profits and benefits. If Third Parties are aware of Login Details it is the sole responsibility of the User to inform Royal Flamingo Casino and it is sole responsibility of the User to change such Login Details.
3.7Each person including the User shall only register to Royal Flamingo Casino with one Account. If we notice that same person has or attempts to open more than one Account, all the Users Accounts may be blocked or possibly closed permanently.
3.8Only one Account for each household is allowed. If two or more users share the same household, Royal Flamingo Casino must be informed, by the Users residing in the aforementioned household. Also Transfer or sale of funds from one User to another or from one Account to another is prohibited.
3.9Royal Flamingo Casino reserves the right to close down existing Accounts without explanation. In this case, if there is no proof of fraudulent behaviour, the full balance will be paid out to the User. Royal Flamingo Casino also reserves the right to report to the appropriate authorities, if any User is involved in any form of suspected fraudulent behaviour.
3.10It is the choice of the User, upon registration, to choose the currency of his Account. Payments received in a different currency from that chosen by the User will be converted by Royal Flamingo Casino into the currency of the account at the prevailing exchange rate. The user accepts that any exchange fees as a result of such conversion will be incurred by the User.
3.11The User can make deposits to Royal Flamingo Casino by using following currencies: EUR, or in any other currency as may be specified by Royal Flamingo Casino.
3.12The currency of the Account may be changed by the User to any of the currency as specified by Royal Flamingo Casino but only when Account balance is less than one (1) unit in currency. The User also accepts that any exchange fees as a result of such conversion will be incurred by the User.
3.13If the User does not log on to his account for a consecutive period exceeding 12 months, Royal Flamingo Casino deems that the User account is ”Inactive”. Once the account is deemed to be inactive, the User agree to pay Royal Flamingo Casino a monthly administrative fee of EUR 5 - or the current balance of the account if less – as long as a balance remains positive. Therefore Royal Flamingo Casino is authorized to debit this fee from the Users Royal Flamingo Casino Account in the beginning of the next month following the day on which the Users Royal Flamingo Casino account is deemed inactive. This fee will be collected until the Account is re-activated or until the account balance is zero. The Account admin fee is charged as permanently inactive Royal Flamingo Casino customer accounts require considerable organizational efforts.
3.14In order to place bets or participate in Games offered by the Website, the User has to have Available Balance in his account. Royal Flamingo Casino does not grant any credit whatsoever for the use of its website or of any of the Games. If the Available Balance is less than the minimum required amount to place the bet, the bet placed will be invalid.
3.15Royal Flamingo Casino offers various of different payment methods. All information required to deposit funds into the Account can be found from the deposit page of the Website. The User may choose a deposit method depending on hes country of origin and if the method is valid in his country of origin. Royal Flamingo Casino reserves the right to take action to verify the identity of the User when effecting deposits into the Account.
3.16Depending on the deposit method selected by the User, deposits may incur third party charges. It is the Users sole responsibility to take care that he is aware of these possible third party fees that banks and financial institutions may independently charge the User for deposits made into the Account.
3.17When using a credit or debit card for depositing funds, Royal Flamingo Casino accepts such deposits only after an approval and authorisation code is received from the bank or financial institution providing such financial instruments. If Royal Flamingo Casino does not receive such approval and authorisation code the account will not be credited with these funds.
3.18The User may withdraw funds from his Account by issuing Royal Flamingo Casino with a valid notice of withdrawal made via the Royal Flamingo Casino website. All withdrawal requests received by email, phone, or any method other than through the withdrawal page on the Website shall not be accepted. The amount of funds that may be withdrawn may not exceed the Available Balance on the Account.
3.19Whenever possible Royal Flamingo Casino will effect withdrawals using the same method and account chosen by the User to make deposits however Royal Flamingo Casino reserves the right to change the withdrawal method by its sole discretion. Withdrawals may incur charges by third party banks or financial institutions depending on the deposit and withdrawal method selected by the User. In reference to clause 2.12 it is the Users sole responsibility to take care that he is aware of these possible third party fees.
3.20Prior to effecting a withdrawal, Royal Flamingo Casino may request the User to provide copies of legal photo identifications such as copies of passports, national identity cards or any other form of identification Royal Flamingo Casino shall deem valid at its own discretion. If the User has deposited funds using a credit card or if the withdrawal method shall be to a credit card, Royal Flamingo Casino may request for copies of the front and back of the credit card in question, when for the User's own protection from the front of the card all numbers except last 4 digits shall be covered and from the back of the card CVV/CVV2 number shall be covered.
3.21If the Royal Flamingo Casino account is mistakenly credited with credit, winnings or other funds, the User is obligated to inform Royal Flamingo Casino immediately using email, phone or fax. The amount mistakenly credited will remain property of Royal Flamingo Casino without exception and the User shall transfer the amount in question from the Account back to Royal Flamingo Casino instantly. If the User withdraws any such funds mistakenly credited, the User shall be a certain and liquidated debtor towards Royal Flamingo Casino for the amount withdrawn which debt shall be immediately due. If the User place any bets on Games using such mistakenly credited amounts, winnings or funds these bets shall be invalid.
3.22Royal Flamingo Casino will carry out additional verification procedures for any payout exceeding the equivalent of two thousand Euros (EUR 2,000). These action shall be carried out within reasonable timeframe to avoid any inconvenience. Royal Flamingo Casino may carry such verification procedures in case of lower payouts. To avoid any doubt, Royal Flamingo Casino may delay the crediting of any such payment to the user account until such verification measures are carried out.
3.23The Account may be closed at any time by the User. All available balance in the Account will be returned to the User and repayment method for these funds will be Royal Flamingo Casino's sole discretion. Royal Flamingo Casino shall deduct payment charges for such withdrawals. If a user is found to systematically use any parts of the systems in a way for which it is not intended to be used in order to gain money the account will be immediately adjusted to remove money gained from such activity and the Account may be permanently closed.
3.24Royal Flamingo Casino reserves the right to close an Account and to refund the User the Available Balance, excluding relevant withdrawal charges incurred, at Royal Flamingo Casino's absolute discretion and without giving prior notice or any obligation to state a reason.
3.25Royal Flamingo Casino may close an Account if the User has not logon with hes Login Details for a consecutive period exceeding 12 months. After a notification has been sent to the registered e-mail address of the User, whole balance may be removed from the Account. If the User does not carry out the transaction for 30 months, Royal Flamingo Casino shall remit the balance to the User. If the User cannot be sufficiently located, Available Balance shall be transferred to the Gaming Authority.
3.26Bonuses awarded by Royal Flamingo Casino can only be received once per person and/or account, household, email address, IP address, credit card number and environments where computers are shared (university, library, workplace, etc.). Royal Flamingo Casino reserves the right to confiscate any existing funds and close an Account if evidence of abuse or/and fraud is found. If bonuses awarded by Royal Flamingo Casino to the User have not been used within 2 months, such bonuses will be withhold and removed.
3.27Each bonus awarded by Royal Flamingo Casino need to be wagered 20 times, unless mentioned otherwise in the promotion sent by Royal Flamingo Casino, before the User is entitled to make a withdrawal request. If the wagering requirements are not met by the User, Royal Flamingo Casino reserves the right to decline withdrawal request. Without exception bets in LIVE games, Roulette or BlackJack does not count as wagered bets.
4.1The User hereby acknowledges and consents that Royal Flamingo Casino may process his personal data for the purposes of allowing the User to access and use the Website and in order to allow the User to participate in Games and to provide ancillary services to the User. Royal Flamingo Casino hereby acknowledge that it will only use the personal data of the User to allow the User to participate in the Games and to carry out operations relevant to the participation in the Games by the User. The personal data of the User shall also be used for the purposes of carrying out verification procedures in relation to the participation in the Games by the User.
4.3The User must promptly inform Royal Flamingo Casino of any changes in any of the information given by the User, and is sole responsible to amend the information himself.
4.4The User hereby consents Royal Flamingo Casino to disclose personal data to credit rating agencies, fraud detection agencies and anti-money laundering agencies.
4.5The User herby consents Royal Flamingo Casino and/or its possible service providers to transfer personal data from one country to another in order to provide the user with and efficient service.
4.6In order to make the visit to the Website by the User more user-friendly gaming environment, to keep track of visits to the Website and to improve the service, therefore Royal Flamingo Casino collects a small piece of information sent from the browser, called cookie. The User may if he desires turn off the collection of cookies as further provided in the relevant browser instructions. The user acknowledges that turning off cookies may restrict his use of the Website.
4.7The User hereby agrees that Royal Flamingo Casino keeps him informed from time to time about changes on the Website, promotions and new services. The User may opt out from this service by contacting Royal Flamingo Casino Customer Service.
4.8Royal Flamingo Casino complies with the Anti-Money Laundering Act. If the User has suspicious transactions, Royal Flamingo Casino shall report to the relevant competent authorities in Malta. If the User becomes aware of any suspicious activity relating to any of the Games of the Website, the User must report this to Royal Flamingo Casino immediately.
4.9Royal Flamingo Casino may suspend, block or close an Account and withhold funds if requested to do so in accordance with prevailing legislation in Curaçao regulating the Prevention of Money Laundering and Terrorist Financing.
4.10If the User breaches any provision of these Terms and Conditions or, Royal Flamingo Casino has a reasonable ground to suspect that the User has breached them, Royal Flamingo Casino reserves the right not to open, to suspend or to close the Account, withhold payment of winnings and apply such debit on the Account to the amount of any damages due by the User to Royal Flamingo Casino.
4.11If Royal Flamingo Casino suspects that the User is engaged in illegal or fraudulent activities when using the Website; or in breach of these Terms and Conditions; or that the User is having problems with creditors or anything else which is otherwise detrimental to its business, Royal Flamingo Casino may freeze or terminate the User’s account or cancel any stakes at our absolute discretion.
4.12The User is hereby acknowledging that Royal Flamingo Casino shall be the final decision-maker of whether the User has violated Royal Flamingo Casino’s rules and Terms and Conditions. This may result in suspension or permanent barring of the User from participating and using any of the services offered by the Website and Royal Flamingo Casino.
4.13If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.
4.14Royal Flamingo Casino website and all content is copyrighted. royal-flamingo-casino.com is the uniform resource locator of Royal Flamingo Casino and no unauthorised use may be made of this URL on another website or digital platform without our prior written consent. Any unauthorised use or reproduction may be prosecuted.
4.15You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for Your participation in any of the Games. The online casino hereby reserves the right to invalidate or close Your Member Account or invalidate Your participation in a Game in the event of such behaviour.
4.16The computer software that we make available to You is owned by the Online casino or other third Parties and protected by copyright and other intellectual property laws. You may only use the software for Your own personal, recreational uses in accordance with all rules, T&Cs hereby established and in accordance with all applicable laws, rules and regulations. All professional including team playing is against all rules.
4.17Online Casino reserves the right to cancel your account for any reason whatsoever at any time without notifying you. Any balance in your account at the time of such a cancellation will be credited to your credit/debit card or financial account.
4.18We also reserve the right, at our sole discretion, cancel or suspend your account (notwithstanding any other provision contained in the Terms and Conditions) where we have reason to believe that your account may have been used for any of the following activities:
4.19If we have reasonable grounds to believe that You have participated in any of the activities set out in clause 4.18 above then (in addition to any suspension or termination of Your account enacted), we reserve the right to withhold all or part of the balance and/or recover from Your account deposits, pay outs, bonuses, winnings that are attributable to any of the practices contemplated. In such circumstances, Your details will be passed to the applicable Authority, Regulatory Body or any other external third parties. The rights set out here are without prejudice to any other rights that we may have against You under these Terms and Conditions or otherwise.
5.1This Agreement constitutes the entire agreement between the User and Royal Flamingo Casino with respect to this Website and save in the case of fraud it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the User and Royal Flamingo Casino with respect to this Website.
5.2A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
5.3These Terms and Conditions are governed by the Laws of Curaçao and the parties submit to the jurisdiction of the courts of Curaçao and/or the Arbitration Insititue of the Netherlands Antilles and Aruba (AINAA), in accordance with the rules of arbitration of said Institute.
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